Warranty

We commit ourselves to producing only high-quality products with no defects in material and function. To ensure this and better serve customers, we have a warranty below.

1. 7-DAY Free Replacement

Within 7 days from the date you receive products, we promise to replace the defective product with a new one of the same model or same price, which depends on stock availability.

2. 1-YEAR Free Repair Service

Within 1 year from the date you receive the product, we offer free repair service for defects in material or function (3 months for electronic components).

Free repair service DOES NOT cover below cases:

① Normal wear, including less sharpness, surface scratches, color fading, component loss, material aging, etc.

② Accessories, like sheath, clip, or other consumable components of the main products;

③ Improper use or abuse of products, like hacking, chopping, prying, swatting, or cutting hard material; 

④ Disassemble or DIY by users themselves without authorization;

⑤ Damage resulting from lack of maintenance or being stored or used in damp environment; 

⑥ Corrosion damage.

⑦ All of our products are hand-assembled. While we adhere to high manufacturing standards, slight variations may occur.

For example, a centered blade is considered acceptable, but minor deviations may be visible from certain angles. 

This slight blade misalignment, while not ideal, is still considered within our quality standards and does not affect performance.

We appreciate your understanding.

3. Limited Lifetime Warranty

Beyond 1 year from the date you receive the product, SRM would like to offer repair service for our consumers. The service will be free or partly charged according to the real repair cost and at our discretion.

Contact:

Email: service@srmknives.com